Coronavirus Information (Covid-19)

Date: 19th June 2020

We are taking time to prepare our business to safely re-open once the government gives the go-ahead for hospitality and tourism businesses.

We have implemented a number of changes to the service we offer - please check the tab marked "Covid-19 Info" for full details.

For guests making bookings at the current time, we wanted to highlight that some aspects of our usual service may change or not be available during the current health crisis, including breakfast in the dining room (don't worry, we're planning to offer a limited hot/cold breakfast delivered to your room instead!).

We will be in touch with guests to confirm the specific changes which will apply during their stay as soon as we have detailed guidelines from the government.

If you would like to enquire about a stay over the next few months, please feel free to get in touch by phone (07775 312 882) or email (workingtonhouse@outlook.com) and we will do our best to provide more specific information about your stay!

Same-Day Bookings, Arrivals and Departures

* Same-Day Bookings * 

Cancellations and Special Requests

* Cancellation and Insurance *

By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cannot make your stay for any reason you are still liable to pay for the booking in full, even if we have not yet received your balance. We have reserved the room for your booking, so as a small business we will have lost income through your cancellation. Holiday insurance can offer protection, should you need to cancel in an emergency.

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for your accommodation. Our liability would not extend beyond this refund.

If you have any dietary requirements or other special requests then please contact us prior to your arrival and we will do our best to accommodate. 

Damages and Additional Charges

* Damages, Breakages and Smoking *

Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. Please report any damages as soon as possible after you check-in. We reserve the right to charge for the cost of any damage.

We are a strictly non-smoking establishment and any signs of smoking whatsoever will incur a charge (£50 minimum) and you may be asked to leave.

Additional guests are not permitted unless agreed, including children, as your room rate only covers the cost of the number of persons quoted.

Additional guest charges will be applied for each additional guest who was not confirmed at check-in, as follows:

•  Single Room = 100% of the room rate
•  King/Twin Room = 50% of the room rate

Please get in touch if you have any questions.

We welcome children of all ages but do not provide travel cots or high chairs.

Other Misconduct

* Drugs and Illicit Behaviour * 

We reserve the right to cancel your booking if drugs, including legal substances, are being used on the property, or a risk is posed to any persons in our property, including yourselves, or to the property itself.

Any illicit or other behaviour which is deemed to be causing a risk any persons or property will result in the immediate cancellation of your booking, and appropriate charges may be applied. This includes the use of drugs off the premises which causes disturbance or legal issues for our business, or any behaviour which could have legal implications if allowed to continue within the premises.

We may phone the police if there is suspected illegal activity, or evidence of illegal activity in our property.

We reserve the right to cancel any subsequent bookings for you or any associated guests in cases of misconduct, including disturbing guests, illicit behaviour, and causing damages, and if applicable will report this misconduct to the online travel agencies used to make the booking.